Refund policy
At HexaStack, your satisfaction is our top priority. If you are unsatisfied with your purchase for any reason, we are here to help.
Return Policy:
- 30-Day Return Window: You have 30 days from the receipt of your items to request a return.
- Return Conditions: Items be unused, unaltered, and in their original packaging to be eligible for return.
How to Start a Return:
- Contact us at help@thehexastack.com to initiate the return process.
- We will provide you with a return shipping label and detailed instructions.
- Important:Â Item sent back without first contacting us will not be accepted.
Non-Returnable Items:
- Gift cards and digital products (if applicable) are non-returnable.
Return Shipping:
- Customer Responsibility:Â Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defect, or damage.)
- In cases where the return is our fault, HexaStack will cover the return shipping cost.
Damages and Issues:
- Please inspect your order upon arrival.
- If your item is defective, damaged or incorrect, contact us immediately at help@thehexastack.com so we can promptly make it right.
Exchanges:
- To exchange an items, please return the original item first.
- Once your return is accepted, you can place a new order for the replacement.
Refunds:
- Once we receive and inspect your return, you will be notified of the approval status.
- Approved refunds will be processed to your original payment method within 10 business days.
- Please note that your back or credit card company may take additional time to post the refund.
- If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at help@thehexastack.com
Thank you for choosing HexaStack. We truly appreciate your support and look forward to exceeding your expectations.