Shipping policy

At HexaStack, we are committed to delivering your orders efficiently and reliably. Here's everything you need to know about our shipping process:

Processing Time:

• Standard Processing: Orders are processed and shipped within 7 business days from the date of purchase.
• Custom or Personalized Orders: (If applicable) Custom orders may require additional time and will be noted on the product page or at checkout.
• Preorders: For preorder items, we recommend placing a separate order if you also wish to purchase in-stock items to avoid delays. Estimated delivery times for preorder items will be provided individually.

Shipping Fees & Options:

• Domestic Shipping (U.S. Only):
  • Rates: Shipping costs are calculated at checkout based on current USPS, FedEx and UPS rates.
  • Free Shipping: Orders over $75 qualify for free standard shipping.
• Carriers:
• Most orders are shipped via USPS. Some packages may be shipped using FedEx or UPS.

International Shipping:

• Currently, we do not offer international shipping.
  • We are working toward expanding globally in the future. Thank you for your patience!

Back-orders and Out-of-stock Items:

• If a product is back-ordered or out of stock, we will notify you with an estimated shipping date and offer the option to cancel your order if preferred.

Liabilities:

• HexaStack is not responsible for delays caused by carriers.
• We are not liable for lost, stolen, or misplaced packages marked as "delivered" by the carrier.

Contact Us:

• For any questions or concerns about your order, please reach out to us at help@thehexastack.com.

Thank you for choosing HexaStack. We appreciate your support and look forward to serving you again!